For most loans (excluding HELOCs), your closing package will include a first payment coupon with instructions on where to send your initial mortgage payment.

If your loan is sold after closing, you will receive a “Hello Letter / Goodbye Letter.” This notice will clearly explain when your loan servicing is transferring and provide details on where and to whom you should send future payments.

If you need clarification before making a payment, please contact our servicing team at servicing@gnbmtg.com. We’re happy to help ensure your payment is sent to the correct location.
 
 

We offer several convenient payment options:

• Check, Money Order, or Cashier’s Check
• ACH Transfer (electronic bank transfer)
• Wire Transfer
• Online Account Setup – Make one-time manual payments or enroll in automatic payments (AutoPay) 

To maintain regulatory compliance and ensure accurate processing of loan transactions, all payments on personal loans must be remitted from a personal bank account. Payments initiated from an external business or commercial accounts towards a personal loan obligation are not permitted unless set up through our ACH process. If you need to may a payment from a business account, please contacting our servicing department, as additional documentation will be required. 

If you have questions about setting up any of these payment methods, our servicing team is happy to assist. Our Mortgage Servicing Department can be contacted at 888- 652-1260 (toll-free) or email Servicing@GNBmtg.com.
 
 

If your payment is due to Great North Bank / GNB Mortgage you can mail the payment to:

GNB Mortgage
Attention: Mortgage Servicing
1900 Campus Commons Dr. Suite 250 Reston, VA 20191

If your loan payment is due to Great North Bank/GNB Mortgage, visit Great North Bank website www.greatnorthbank.com.

*Please note: If you’ve closed a loan with GNB Mortgage but have not yet enrolled in Great North Bank online banking, you’ll need to select New Customer when signing up.*

NEW Customers: Click on “Enroll for Online Banking” and complete process.

Upon enrollment, your mortgage account will become accessible via online banking.

Returning Customers: Click on “Online Banking Login” 

Online options for making payment:

1- Internal transfer from checking/savings account 
2- External transfer 

If your account does not appear, please contact the servicing department by calling 888- 652-1260 or emailing to servicing@gnbmtg.com for assistance.

If your recurring payments are due to Great North Bank/GNB Mortgage you will need to enroll in Online Banking.

1- Enroll in Online Banking at www.greatnorthbank.com. Once enrolled, you can set up loan payments from an internal Great North Bank account OR an external account, set the amount and frequency. 

*Please note that HELOC loans cannot be set up to have a minimum payment set to auto debit, however a recurring ACH transfer can be set for a minimum payment due.*

ACH transfer payments can be requested if you prefer not to set up an online banking account.

To initiate this request:

• Offered for one‑time or recurring payments
• Email servicing@gnbmtg.com to request setup
• A secure DocuSign authorization form will be provided
• A voided check or bank statement is required

ACH Processing Time

• A 2‑business‑day processing window is required
• This timing is set by the ACH network and cannot be shortened
• Payments may always be scheduled further in advance
   

 This ensures payments are applied accurately and on time.

• $2,500 per transaction
• $2,500 per day
• $25,000 per month

If you need to transfer a larger dollar amount, you can do so by submitting an ACH Request Form.  Emailing servicing@gnbmtg.com, or
Call our toll‑free number 888-652-1260

With Great North Bank / GNB Mortgage, accessing your HELOC funds is simple and convenient. Here are your options:

1. Request Checks
You can request checks by emailing servicing@gnbmtg.com or calling our toll-free number: 888-652-1260.

2. ACH Transfer
Complete a one-time ACH transfer request to move funds directly. (See One-Time ACH Transfer Payment for details.)

3. Request a wire transfer same day if received prior to 2:00PM EST. $50 fee.

(Domestic wire only for same day)

4. Online Banking Transfers
Enroll in Online Banking and open a GNB checking or savings account if you don’t already have one. Once enrolled:

• Transfer funds from your HELOC to your GNB account.
• To move funds to an external account, link your GNB account to the external account and initiate the transfer.

For questions about your HELOC or mortgage, please contact our Mortgage Servicing Department at 888- 652-1260 (toll-free) or email Servicing@GNBmtg.com.

Yes. If you bank with Great North Bank, you can download our mobile app to securely access and manage your accounts anytime, anywhere.