Welcome
Click below to create an account or log in to your existing account to easily make loan payments or manage your Great North Bank accounts.
Frequently Asked Questions
Who do I make my mortgage payment to?
For most loans (excluding HELOCs), your closing package will include a first payment coupon with instructions on where to send your initial mortgage payment.
If your loan is sold after closing, you will receive a “Hello Letter / Goodbye Letter.” This notice will clearly explain when your loan servicing is transferring and provide details on where and to whom you should send future payments.
If you need clarification before making a payment, please contact our servicing team at servicing@gnbmtg.com. We’re happy to help ensure your payment is sent to the correct location.
What types of loan payment methods are acceptable?
We offer several convenient payment options:
- Check, Money Order, or Cashier’s Check
- ACH Transfer (electronic bank transfer)
- Wire Transfer
- Online Account Setup – Make one-time manual payments or enroll in automatic payments (AutoPay)
If you have questions about setting up any of these payment methods, our servicing team is happy to assist. Our Mortgage Servicing Department can be contacted at 888- 652-1260 (toll-free) or email Servicing@GNBmtg.com.
Where do you mail my mortgage payment to?
If your payment is due to Great North Bank / GNB Mortgage you can mail the payment to:
GNB Mortgage
Attention: Mortgage Servicing
1900 Campus Commons Dr. Suite 250 Reston, VA 20191
How do I make my Great North Bank mortgage payment?
If your loan payment is due to Great North Bank/GNB Mortgage, visit Great North Bank website www.greatnorthbank.com.
NEW Customers: Click on “Enroll for Online Banking” and complete process.
Upon enrollment, your mortgage account will become accessible via online banking.
Returning Customers: Click on “Online Banking Login”
Online options for making payment:
1- Internal transfer from checking/savings account
2- External transfer
If your account does not appear, please contact the servicing department by calling 888- 652-1260 or emailing to servicing@gnbmtg.com for assistance.
How do I set up autopay online?
If your recurring payments are due to Great North Bank/GNB Mortgage you will need to enroll in Online Banking.
1- Enroll in Online Banking at www.greatnorthbank.com. Once enrolled, you can set up loan payments from an internal Great North Bank account OR an external account, set the amount and frequency.
**Note that HELOC loans cannot be set up to have a minimum payment set to auto debit, however a recurring ACH transfer can be set for a minimum payment due.**
One-Time ACH Transfer payment?
One-time ACH payment methods are typically used for single transactions, meaning you only owe GNB one payment. ACH transfer payments can be requested if you prefer not to set up an online banking account. To initiate this request, email our servicing team at servicing@gnbmtg.com. You will receive a DocuSign form that must be completed to proceed. To finalize your request, please email servicing@gnbmtg.com with either a voided check or a bank statement that includes your name and full account number.
Recurring-Time ACH Transfer payment?
Recurring ACH transfer payments can be requested if you prefer not to set up an online banking account. To initiate this request, email our servicing team at servicing@gnbmtg.com. You will receive a DocuSign form that must be completed before the setup can be finalized. To complete your request, please provide either a voided check or a bank statement that includes your name and full account number. Note: To stop or adjust the payment amount or frequency, you must contact servicing@gnbmtg.com.
How do I access my HELOC funds?
With Great North Bank / GNB Mortgage, accessing your HELOC funds is simple and convenient. Here are your options:
1. Request Checks
You can request checks by emailing servicing@gnbmtg.com or calling our toll-free number: 844-688-4844.
2. ACH Transfer
Complete a one-time ACH transfer request to move funds directly. (See One-Time ACH Transfer Payment for details.)
3. Online Banking Transfers
Enroll in Online Banking and open a GNB checking or savings account if you don’t already have one. Once enrolled:
- Transfer funds from your HELOC to your GNB account.
- To move funds to an external account, link your GNB account to the external account and initiate the transfer.
Does the Great North Bank have a mobile app?
Yes. If you bank with Great North Bank, you can download our mobile app to securely access and manage your accounts anytime, anywhere.
Who do I contact about my HELOC or Mortgage with Great North Bank?
For questions about your HELOC or mortgage, please contact our Mortgage Servicing Department at 888- 652-1260 (toll-free) or email Servicing@GNBmtg.com.
Who do I make my mortgage payment to?
For most loans (excluding HELOCs), your closing package will include a first payment coupon with instructions on where to send your initial mortgage payment.
If your loan is sold after closing, you will receive a “Hello Letter / Goodbye Letter.” This notice will clearly explain when your loan servicing is transferring and provide details on where and to whom you should send future payments.
If you need clarification before making a payment, please contact our servicing team at servicing@gnbmtg.com. We’re happy to help ensure your payment is sent to the correct location.
What types of loan payment methods are acceptable?
We offer several convenient payment options:
- Check, Money Order, or Cashier’s Check
- ACH Transfer (electronic bank transfer)
- Wire Transfer
- Online Account Setup – Make one-time manual payments or enroll in automatic payments (AutoPay)
If you have questions about setting up any of these payment methods, our servicing team is happy to assist. Our Mortgage Servicing Department can be contacted at 888- 652-1260 (toll-free) or email Servicing@GNBmtg.com.
Where do you mail my mortgage payment to?
If your payment is due to Great North Bank / GNB Mortgage you can mail the payment to:
GNB Mortgage
Attention: Mortgage Servicing
1900 Campus Commons Dr. Suite 250 Reston, VA 20191
How do I make my Great North Bank mortgage payment?
If your loan payment is due to Great North Bank/GNB Mortgage, visit Great North Bank website www.greatnorthbank.com.
NEW Customers: Click on “Enroll for Online Banking” and complete process.
Upon enrollment, your mortgage account will become accessible via online banking.
Returning Customers: Click on “Online Banking Login”
Online options for making payment:
1- Internal transfer from checking/savings account
2- External transfer
If your account does not appear, please contact the servicing department by calling 888- 652-1260 or emailing to servicing@gnbmtg.com for assistance.
How do I set up autopay online?
If your recurring payments are due to Great North Bank/GNB Mortgage you will need to enroll in Online Banking.
1- Enroll in Online Banking at www.greatnorthbank.com. Once enrolled, you can set up loan payments from an internal Great North Bank account OR an external account, set the amount and frequency.
**Note that HELOC loans cannot be set up to have a minimum payment set to auto debit, however a recurring ACH transfer can be set for a minimum payment due.**
One-Time ACH Transfer payment?
One-time ACH payment methods are typically used for single transactions, meaning you only owe GNB one payment. ACH transfer payments can be requested if you prefer not to set up an online banking account. To initiate this request, email our servicing team at servicing@gnbmtg.com. You will receive a DocuSign form that must be completed to proceed. To finalize your request, please email servicing@gnbmtg.com with either a voided check or a bank statement that includes your name and full account number.
Recurring-Time ACH Transfer payment?
Recurring ACH transfer payments can be requested if you prefer not to set up an online banking account. To initiate this request, email our servicing team at servicing@gnbmtg.com. You will receive a DocuSign form that must be completed before the setup can be finalized. To complete your request, please provide either a voided check or a bank statement that includes your name and full account number. Note: To stop or adjust the payment amount or frequency, you must contact servicing@gnbmtg.com.
How do I access my HELOC funds?
With Great North Bank / GNB Mortgage, accessing your HELOC funds is simple and convenient. Here are your options:
1. Request Checks
You can request checks by emailing servicing@gnbmtg.com or calling our toll-free number: 844-688-4844.
2. ACH Transfer
Complete a one-time ACH transfer request to move funds directly. (See One-Time ACH Transfer Payment for details.)
3. Online Banking Transfers
Enroll in Online Banking and open a GNB checking or savings account if you don’t already have one. Once enrolled:
- Transfer funds from your HELOC to your GNB account.
- To move funds to an external account, link your GNB account to the external account and initiate the transfer.
Does the Great North Bank have a mobile app?
Yes. If you bank with Great North Bank, you can download our mobile app to securely access and manage your accounts anytime, anywhere.
Who do I contact about my HELOC or Mortgage with Great North Bank?
For questions about your HELOC or mortgage, please contact our Mortgage Servicing Department at 888- 652-1260 (toll-free) or email Servicing@GNBmtg.com.
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